Written by
Rawiri Te Kirikau · Senior iGaming Reviewer
"Every site here is one I've funded with real NZD and cashed out from myself — if they don't pay, they're not on this page."
Questions, corrections or feedback about our reviews — send them straight to the editorial desk.
Written by
Rawiri Te Kirikau · Senior iGaming Reviewer
"Every site here is one I've funded with real NZD and cashed out from myself — if they don't pay, they're not on this page."
Editorial desk
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We read everything
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Independent publisher
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18+
bestonlinepokies.nz is a small, independent review desk, and a real person reads every message that comes in. Whether you've spotted an out-of-date bonus, want to flag a payout problem you had with a casino, or simply have a question about one of our recommendations, use the form below and it will land with the editorial team.
We especially want to hear about corrections. If a figure on the site looks wrong or a site has changed its terms since we last tested it, telling us helps every reader who comes after you.
We aim to reply to genuine enquiries within two to three working days. Corrections and factual errors are prioritised — if something on the site is misleading a reader, we want it fixed quickly. During busy periods, or for detailed payout disputes that need us to re-check a casino, it can take a little longer.
To help us respond faster, please include the name of the casino and the exact page or figure you're writing about. Screenshots of terms or transaction records are always useful when you're reporting a problem with an operator.
We're happy to answer questions about our reviews, point you toward the right guide, or investigate a claim that a site isn't paying out. What we can't do is act on your behalf with a casino, recover funds, or resolve a dispute for you — we're a review publisher, not a regulator or a party to your account.
We are an independent affiliate publisher. We do not run games, take deposits or hold player funds, and we cannot open, close or manage an account for you. If you need to withdraw money or resolve an account issue, you must contact the casino's own support team directly. If gambling has stopped being fun: Gambling Helpline NZ 0800 654 655 · Text 8006.
"He waka eke noa" — we are all in this together.
If your pokies play has stopped feeling like fun, free confidential 24/7 support is one phone call away. Gambling Helpline NZ — 0800 654 655 · Text 8006 · safergambling.org.nz
Pasifika whānau: Mapu Maia 0800 21 21 22 (talanoa in English, Samoan or Tongan). Asian whānau: Asian Family Services 0800 862 342 (eight languages). Multi-venue self-exclusion: multivenueexclusion.org.nz.